Last updated: August 19, 2026
This Refund Policy applies to subscriptions and credit packages purchased through Loocls. All payments are processed by Paddle.com Market Limited ("Paddle"), our payment provider and Merchant of Record. Paddle is the seller of record for your purchase and, where a refund is due, processes it on our behalf.
This policy describes when refunds are available; it does not limit any non-waivable rights you have under the law of your country of residence.
Subscriptions renew automatically for successive billing periods. You can cancel at any time from your account settings; cancellation stops future renewals but does not, by itself, refund the current billing period. Access to paid features continues until the end of the period you already paid for.
One-time credit packages are generally non-refundable once credits have been applied to your account and you have started using the Service, except as described in Section 4 below or where the Service was unavailable due to our error.
If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you generally have the right to withdraw from a purchase of digital services within 14 days of the purchase, without giving a reason, under applicable consumer-protection law (e.g. the EU Consumer Rights Directive).
Digital-content exception. Because Loocls provides digital services (credits that can be spent immediately on AI content generation, website hosting, and similar features), your right of withdrawal ends once we have fully performed the service — which happens as soon as you start using purchased credits or subscription features — provided that you gave your prior express consent to immediate performance and acknowledged that you would lose your right of withdrawal once performance begins. We request this consent and acknowledgment during checkout, as required by law.
If you withdraw before you have used any part of the purchase, you are entitled to a full refund. If you have partially used a credit package or subscription period before withdrawing, we may deduct the value of the credits or service already consumed, in line with applicable law.
To request a refund or exercise your right of withdrawal, contact us at [email protected] with your account email and order details. You may also be able to request a refund directly through Paddle using the receipt/invoice link Paddle sent you at checkout.
Approved refunds are processed by Paddle, as Merchant of Record, back to your original payment method. Processing times depend on your bank or card issuer and are typically completed within 5–10 business days of approval.
This Refund Policy should be read together with our Terms of Service and Privacy Policy.
Questions about this policy can be sent to: